If you saw this photograph of John Chen, CEO of Blackberry, you wouldn’t have to hear his presentation to know that he was reporting good news. His face, his smile, his posture and his gesture all scream “I’m very happy, this is good news!”
This simple illustration is a good reminder of how we can all consider our stance, body language, movement gesture and facial expression to be more convincing in the delivery of our messages. This is particularly true when thanking an audience, recognizing good work or telling people you’re proud of their accomplishments. All too often the words and the visual expression are a mismatch which kills the message.